TERMS AND CONDITIONS AND GENERAL SHOPPING INFORMATION
The following terms and conditions are binding to the customer and are accepted by the customer when the customer registers with Chileflora.
1. PERMITTED USES OF SEEDS
The seeds which form part of the present
contract are intended for investigation purposes, scientific work, and for any
work the objective of which is the preservation of biodiversity, including
education and propagation of rare species, and for experimentation and private,
non-profit hobby/gardening uses.
However, the customer, acting as
distributor, may resell the purchased seeds provided that the aforementioned
obligation and the prohibitions indicated in the subsequent paragraphs are imposed on the subsequent buyer. The customer may also reproduce
and sell plants derived from these seeds, provided that the aforementioned
obligation and the prohibitions indicated in the subsequent paragraphs are imposed on the subsequent buyer.
2. PROHIBITED USES OF SEEDS
It is strictly prohibited to employ the
obtained seeds for the purpose of genetic engineering or selection, obtaining
new cultivars, improving existing cultivars, crossbreeding, etc. For execution
of the aforementioned work special written permission must be solicited.
It is strictly prohibited to employ the
seeds purchased under this contract for establishing commercial plantations the
objective of which is to obtain any product from the plants, including but not
limited to chemical
products, edible fruits, timber, etc. For establishing of the aforementioned
plantations special written permission must be solicited.
It is strictly
forbidden to use plants obtained directly from the seeds purchased under the
present contract or plants obtained as a result of genetic engineering or
selection where the seeds purchased under the present contract were employed in
any way for obtaining patents of any kind or for registering as new cultivars
under any legislation.
3. PRICES
The prices are expressed in four
different currencies, USD, € (EUR), Yen, and Chilean Pesos. The exchange rates
employed for calculating the price in the corresponding currency are updated
from time to time and may not reflect the most current rate. The customer may
select the currency, and the price shown for that currency will be the
applicable price. The price does not include any taxes or customs duties which may be applicable
to the customer in the destination country. The price
does not
include phytosanitary certificates and shipping. The on-line shopping catalogue will give
you an exact quote for shipping, but just to give you a rough estimate of the
costs, see below:
4. SHIPPING AND HANDLING COSTS
There is no minimum order value. Costs
for handling, packing and shipping are automatically calculated by the on-line
shop of
www.chileflora.com according to the total order weight, shipping modality
(registered mail/courier), and destination country.
Sample Estimated Shipping and Handling Costs:
Regular Registered Mail to Europe and USA
(takes at least two weeks,
not longer than 1 month)
| Weight |
USA, Latin America |
Europe, Canada, Asia |
| 50 g. (40 g. net) (letter) |
5 USD |
5 USD |
| 200 g. (150 g. net) |
8 USD |
8 USD |
| 500 g. (400 g. net) |
10 USD |
12 USD |
| 1 kg (800 g. net) |
18 USD |
20 USD |
| 2 kg (1600 g. net) |
30 USD |
35 USD |
| 5 kg (4.5 kg net) |
45 USD |
76 USD |
| 10 kg (9 kg net) |
98 USD |
132 USD |
Courier & Phytosanitary
certificate (takes between 10 and 20 days):
| Weight |
USA, Latin America |
Europe, Canada, Asia |
| 1 kg (800 g. net) |
72 USD |
85 USD |
| 2 kg (1600 g. net) |
91 USD |
106 USD |
| 5 kg (4.5 kg net) |
133 USD |
186 USD |
| 10 kg (9 kg net) |
206 USD |
255 USD |
Due to the fact that Couriers must obtain the
phytosanitary certificate at the Chilean airport, they are not much faster than
the regular registered mail. We suggest that you use the courier only when you
do require a phytosanitary certificate.
If you need a phytosanitary certificate, the shipping must be
by courier. If you want the seeds to be shipped by courier,
the phytosanitary certificate is required and its cost is included in shipping
and handling.
We can not ship seeds by regular mail WITH phytosanitary
certificate since it is obtained by the courier at the airport and we currently can not perform this operation directly.
5. PAYMENT
www.chileflora.com accepts the following payment methods:
Paypal: All payments must be issued to
the email
michail@chileflora.com.
Western Union: All payments must be
issued to Michail Belov, address: Hijuela #2, Lihueno, Pelarco, Talca, Chile.
Credit Cards: All payments will be
processed through Paypal.
www.chileflora.com does not directly process any credit cards.
Money (Wire) Transfer: All payments must
be issued to:
Name: Irina Lavruchin
Account number: 43500170477
Swift code: BECHCLRM
Bank: Banco del Estado de Chile
Bank address: Chile, Talca, 1 Sur 971
For money transfers, all bank costs,
including local as well as foreign costs for the bank transfer, have to be
included in the payment. The local cost of the bank transfer in Chile is 20 USD.
For orders smaller than 200 USD or its equivalent a surcharge of 20 USD MUST be
added to the order by the customer.
Cash: The payments may be carried out in cash in Chile.
www.chileflora.com does not recommend sending cash by mail. The time a
letter may need to reach Chile varies according to the country of origin and is
usually within a range of 16 to 25 days.
6. DELIVERY TIME FRAME
All orders will be shipped within five
working days after the receipt of the order AND of the corresponding payment,
provided that the order is to be shipped by certified mail. Should the order
require the issue of Phytosanitary Certificate and courier shipping, additional
five working days will be required. Larger orders (orders with a total value
over 100 USD) may be split in partial shipments.
Once the order is shipped, a
confirmation email will be sent to the customer informing about the contents of
the shipped order and the date of shipping.
The effective delivery times may vary
according to the destination country and shipping modality and are beyond the
control of
www.chileflora.com. The usual time frame for registered mail is between 16
and 25 days. The usual time frame for Courier is between 10 and 20 days.
7. LOST SHIPMENTS AND INSURANCE
Regular Mail: No special shipping
insurance is offered. However, in case that a shipment is lost for any reason
(including those reasons which are beyond the control of www.chileflora.com, as is the case of the confiscation at the destination
county’s customs), or partially destroyed in transit,
www.chileflora.com will reship the same items again until the customer
effectively receives them. The customer is required to inform www.chileflora.com about the non-delivery after 25 days since the receipt of
the email confirming the shipment of the seeds.
www.chileflora.com will verify the status of the shipment and will resend
the seeds within five working days.
This internal guarantee does not apply
to bulky seeds and for parcels heavier than 500 grams. For the bulky seeds/large
parcels www.chileflora.com will offer only replacement seeds free of charge, but
will not cover the shipping costs in case of a loss.
Courier: standard Courier policies apply
which do cover lost items.
It is the obligation of the customer to
obtain all necessary import permits and documentation required at the
destination country.
In case of US customers, the customer
must provide in a timely manner import permit and/or small seeds lot import
permit and the corresponding shipping labels to
www.chileflora.com.
8. RETURNS AND REFUNDS
www.chileflora.com
does not accept any returns.
Should the customer be justifiably
dissatisfied with any of the seeds sent by
www.chileflora.com, he or she may send an email, stating the reasons.
www.chileflora.com, after checking the complaint, will send replacement
seeds or seeds of a different species.
Once the seeds are shipped, we can not accept returns, and any parcel returned
to Chile will probably be retained by the Chilean customs and destroyed. On receipt of your order please verify the completeness and intact condition. If there are any items missing which were in the original order or if you feel that some item is not in the condition it should be (infestation, physical damage, disease), please contact us as soon as possible to
resolve the issue. Please do not send back the items unless asked for it. For communication with us please take photos of the items which present problems and attach them to your message. We will do everything possible to solve the problem immediately to ensure complete satisfaction of the customer.
Germination Information. There is a Manual for Germinating Seeds of Chilean Plants available which will provide information on the germination.
9. DATA PROTECTION AND PRIVACY
In order to process the orders in a
timely manner and to inform the customers about new products,
www.chileflora.com will request personal data at the moment of registration.
The customer may review this data at any time and can eliminate or modify this
data by logging into his or her account by means of the e-mail and password used
during the original registration.
www.chileflora.com may from time to time send emails informing customers about new products and
features of
www.chileflora.com. If the customer desires not to receive such
correspondence, he or she may log into the account and block sending of the
correspondence.
www.chileflora.com will not disclose any data to third parties, except if
required to do so by law. No financial information (credit card data) is stored
on www.chileflora.com server, and all payments are processed externally by
Paypal.
10. DISCLAIMER
www.chileflora.com does not hold any liability for subsequent losses arising
from partial or complete failure of any material supplied.
www.chileflora.com will be liable only up to the total order value as
specified in the invoice.
11. PLACE OF PERFORMANCE AND JURISDICTION
The place of performance and
jurisdiction for both parties is Talca, Chile. Only Chilean law is applicable.
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